This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks.
It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Performance criteria describe the performance needed to demonstrate achievement of the element.
1.1 Serve as a positive role model in the workplace through personal work planning
1.2 Ensure personal work goals, plans and activities reflect the organisation s plans, and own responsibilities and accountabilities
1.3 Measure and maintain personal performance in varying work conditions, work contexts and when contingencies occur
2.1 Take initiative to prioritise and facilitate competing demands to achieve personal, team and organisational goals and objectives
2.2 Use technology efficiently and effectively to manage work priorities and commitments
2.3 Maintain appropriate work-life balance, and ensure stress is effectively managed and health is attended to
3.1 Assess personal knowledge and skills against competency standards to determine development needs, priorities and plans
3.2 Seek feedback from employees, clients and colleagues and use this feedback to identify and develop ways to improve competence
3.3 Identify, evaluate, select and use development opportunities suitable to personal learning style/s to develop competence
3.4 Participate in networks to enhance personal knowledge, skills and work relationships
3.5 Identify and develop new skills to achieve and maintain a competitive edge
About This Course
Evidence of the ability to:
- use business technology to create and use systems and processes to organise and prioritise tasks and commitments
- measure and maintain personal work performance including assessing competency against competency standards and seeking feedback
- maintain an appropriate work-life balance to manage personal health and stress
- participate in networks
- develop a personal development plan which includes career objectives and an action plan
- develop new skills.
Note: if a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
- explain principles and techniques involved in the management and organisation of:
- performance measurement
- personal behaviour, self-awareness and personality traits identification
- a personal development plan
- personal goal setting
- discuss management development opportunities and options for self
- describe methods for achieving a healthy work-life balance
- outline organisation s policies, plans and procedures
- explain types of learning style/s and how they relate to the individual
- describe types of work methods and practices that can improve personal performance.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability – workplace effectiveness field of work and include access to:
- workplace equipment and resources
- case studies and, where possible, real situations
- interaction with others.
Assessors must satisfy NVR/AQTF assessor requirements.