This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation s productivity and profitability plans.
Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation s operational plan.
This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Performance criteria describe the performance needed to demonstrate achievement of the element.
1.1 Research, analyse and document resource requirements and develop an operational plan in consultation with relevant personnel, colleagues and specialist resource managers
1.2 Develop and/or implement consultation processes as an integral part of the operational planning process
1.3 Ensure the operational plan includes key performance indicators to measure organisational performance
1.4 Develop and implement contingency plans for the operational plan
1.5 Ensure the development and presentation of proposals for resource requirements is supported by a variety of information sources and seek specialist advice as required
1.6 Obtain approval for the plan from relevant parties and explain the plan to relevant work teams
2.1 Develop and implement strategies to ensure that employees are recruited and/or inducted within the organisation s human resources management policies, practices and procedures
2.2 Develop and implement strategies to ensure that physical resources and services are acquired in accordance with the organisation s policies, practices and procedures
2.3 Recognise and incorporate requirements for intellectual property rights and responsibilities in recruitment and acquisition of resources and services
3.1 Develop, monitor and review performance systems and processes to assess progress in achieving profit and productivity plans and targets
3.2 Analyse and interpret budget and actual financial information to monitor and review profit and productivity performance
3.3 Identify areas of under-performance, recommend solutions and take prompt action to rectify the situation
3.4 Plan and implement systems to ensure that mentoring and coaching are provided to support individuals and teams to effectively, economically and safely use resources
3.5 Negotiate recommendations for variations to operational plans and gain approval from designated persons/groups
3.6 Develop and implement systems to ensure that procedures and records associated with documenting performance are managed in accordance with organisational requirements
About This Course
Evidence of the ability to:
- develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes:
- resource requirements
- key performance indicators
- monitoring processes
- contingency plans
- communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
- develop and implement strategies to achieve the operational plan within the organisation s policies, practices and procedures including:
- recruiting, inducting and developing personnel
- acquiring physical resources and services
- protecting intellectual property
- making variations to the plan
- monitoring and documenting performance.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
- describe models and methods for operational plans
- explain the role of an operational plan in achieving the organisation s objectives
- explain budgeting processes
- list alternative approaches to developing key performance indicators to meet business objectives
- outline the legislative and regulatory context relevant to the operational plan of the organisation
- outline the organisation s policies, practices and procedures that directly relate to the operational plan.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the management and leadership field of work and include access to:
- relevant legislation and regulations
- workplace documentation and resources
- case studies and, where possible, real situations
- interaction with others.
Assessors must satisfy NVR/AQTF assessor requirements.