This unit describes skills and knowledge required to determine strategic change requirements and opportunities; and to develop, implement and evaluate change management strategies.
It applies to managers with responsibilities that extend across the organisation or across significant parts of a large organisation. They may have a dedicated role in human resources management, human resources development, or work in a strategic policy or planning area.
The unit takes a structured approach to change management and applies to people with considerable work experience and organisational knowledge.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Performance criteria describe the performance needed to demonstrate achievement of the element.
1.1 Identify strategic change needs through an analysis of organisational objectives
1.2 Review existing policies and practices against strategic objectives to identify where changes are required
1.3 Monitor the external environment to identify events or trends that impact on the achievement of organisational objectives
1.4 Identify major operational change requirements due to performance gaps, business opportunities or threats, or management decisions
1.5 Review and prioritise change requirements or opportunities with relevant managers
1.6 Consult stakeholders, specialists and experts to assist in the identification of major change requirements and opportunities
2.1 Undertake cost-benefit analysis for high priority change requirements and opportunities
2.2 Undertake risk analysis and apply problem solving and innovation skills to identify barriers to change and agree and record mitigation strategies
2.3 Develop change management project plan
2.4 Obtain approvals from relevant authorities to confirm the change management process
2.5 Assign resources to the project and agree reporting protocols with relevant managers
3.1 Develop communication or education plan, in consultation with relevant groups and individuals, to promote the benefits of the change to the organisation and to minimise loss
3.2 Arrange and manage activities to deliver the communication or education plans to relevant groups and individuals
3.3 Consult with relevant groups and individuals for input into the change process
3.4 Identify and respond to barriers to the change according to risk management plans
3.5 Action interventions and activities set out in project plan according to project timetable
3.6 Activate strategies for embedding the change
3.7 Conduct regular evaluation and review and modify project plan where appropriate to achieve change program objectives
About This Course
Evidence of the ability to:
- analyse and interpret information about the organisation s internal and external environment and consult with stakeholders to identify requirements and opportunities for changes that support organisational objectives
- prioritise opportunities for changes with input from managers
- develop a change management project plan for the priority changes incorporating resource requirements, risk management and timelines
- develop strategies to communicate or educate the changes and embed them
- obtain approvals and agree reporting protocols with relevant managers and implement the plan including addressing barriers to change
- review and evaluate the change management project plan and modify as needed to achieve objectives.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
- explain the change management process or cycle and strategies for communicating and embedding change
- explain how organisational behaviour and the external environment can impact on change strategies
- describe the components of a change management project plan
- list potential barriers to change and explain possible strategies to address barriers.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the creativity and innovation and include access to:
- workplace documentation and resources
- office equipment, materials and software packages
- case studies or, where available, real situations
- interaction with others.
Assessors must satisfy NVR/AQTF assessor requirements.